Customer Service Representative


KELLY BRYAN


Arlington, WA 98223


C: (425)-244-7701


allaboutbusiness247@yahoo.com


 


 


Professional Summary


 


Committed and motivated business professional with exceptional customer service and decision-making expertise, adept at meeting client needs, detailed-oriented with strong statistical data entry, organizational and administrative skills


 


Qualifications


 



  • Demonstrated ability to manage and organize changing tasks and priorities

  • Excellent  customer service skills resulting in an understanding of client needs

  • Proficient in Excel, Outlook, Microsoft Word, database management and use of office equipment

  • Proven track record of accurately maintaining detailed records, generating reports and meeting deadlines


 


Experience


 


General Manager                                                                  May 2004 – April 2016 


Sentinel Int’l Forwarding, Inc., Everett WA


 



  • Enter all data related to movement of military household goods shipment in the Government’s DP3 computer program and also in office Access-based shipment tracking database

  • Arrange transportation of shipments from warehouse facility to nearest port agent for onward movement to overseas entry port

  • Communicate all aspects of shipment movement to military transportation offices worldwide, Service Deployment and Distribution Command (SDDC) and United States Transportation Command (US Transcom)

  • Provide timely email and/or telephone responses to requests by origin (packing) or destination (delivery) agents worldwide, as well as military offices and military members

  • Handle numerous daily phone calls from service members requesting status of their shipment or assisting with and resolving any problems the member is experiencing

  • Research via internet and military database to secure new origin or destination agents all over the country, when required

  • Process invoices, issue checks and track payments in shipment tracking database

  • Deposit and pick up mail from post office

  • Process damage claims from members to include finding local repair companies, setting up appointments for estimates and repairs, communication with member during process, issue settlement letters, checks and close out claim

  • Create files for new shipments and daily filing of documents to keep all files updated

  • Represent company at yearly industry conventions held in various locations, i.e. San Diego, Vancouver BC, Hawaii) as well as scheduling and chairing meetings with individual agents (domestic and international), transportation companies and port agents


 




 


Data Entry Clerk                                                                  November 2002 – May 2004


Lang Manufacturing Company, Everett WA


 



  • Data entry of customer orders for griddles, ovens, fryers, broilers, proofers and ranges for commercial and marine kitchens

  • Printed and submitted customer orders to assembly department for processing, mailing  and delivery

  • Follow up with customers after receipt of order to ascertain satisfaction and handle any problems


 


Move Manager                                                                      August 1999 – October 2002


Perfect Pak Company, Everett WA                                       


 



  • Entry of data related to all military household goods shipment ready for movement under the Government’s Reengineering Pilot Program

  • Assembled and mailed introductory movement counseling packet to military members

  • Counseled individual military members by phone prior to scheduled shipment pack date

  • Tracked status of numerous military and updated status utilizing the military Transportation Operational Personal Property Standard System (TOPS) computer program and shipment access database

  • Provided members with the movement status of their shipment and advised responsible military transportation offices with updated information


 


EDUCATION


 


 


 


 



 


Chugiak High School, Anchorage AK


Everett Community College, Continuing Education (personal growth)


 

  • ID#: 122929
  • Location: Arlington, WA , 98223

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