Front Desk Receptionist

Shana D. Bohland

1411 48th ST SE

Bothell, WA 98012
 (425) 305-9867

 Career OverviewCommitted, motivated individual with exceptional customer-service, sales and administration background. I have a strong work ethic, professional demeanor, great initiative and am extremely reliable. I have excellent communication skills with the ability to work independently or as part of a team with multicultural awareness and a high level of adaptability. Proficient in Microsoft office, word, excel, and windows 98-10.


Skill Highlights: 

 * Typing 85 WPM                                       * UB-92 billing forms
* Microsoft Office skills                            * Current Procedural Terminology (CPT)
* Physician billing                                      * HCFA Common Procedure Coding Systems (HCPCS)
* HIPAA compliance                                 * Employee training and development
* Insurance Processing                            * International Classification of Diseases (ICD.9CM) 
* EHR Systems                                           * Administrative Operations 


Everett Party Display& Costume-Sales Associate/Cashier 10/15-01/16

 Duties: I was among 9 others hired temporarily for what was their busiest time of year. I assisted customers with costume selections, pulled merchandise from our warehouse, and frequently assisted restocking merchandise. I also worked up front for at least half of my shift, ringing up customer purchases, filling balloon orders and taking customer service calls. At the end of October I was asked to stay on and assist them with getting the store ready for the holiday season. I stayed on until January but unfortunately was let go when business slowed down too much to allow me hours.


Custom Automotive- Office Manager 10/07-05/15

Duties: I did all of their administration, bookkeeping, payroll and billing, as well as job costing, preparing quarterly returns and maintaining employee records. I frequently visited local dealerships familiarizing them with our company and explaining the benefits of choosing us over our competitors. I designed the company’s website, business cards and letterhead. I managed all day to day front office operations and job performance of 15+ employees. I was in charge of managing the maintenance of our equipment, ordering all office supplies and all parts and materials for the garage and maintaining accurate records of all incoming/outgoing orders. I negotiated pricing with vendors regarding wholesale billing and marketing procedures and decreased monthly costs by 15%. I always provided efficient customer service to our clients, reviewing and explaining their insurance plans to guarantee full understanding of all payment policies and procedures as I was in charge of contacting the insurance providers to verify correct insurance information and obtain authorization for proper billing. 

Scott Professional Cleaning- Assistant Manager/ Marketing Director 07/06-09/07
Duties: The company was just opening so prior to their grand opening I visited several businesses in the area to advertise the company, explain the benefits we would provide them and persuade them to use us for all their future cleaning needs. Upon opening I managed a staff of 7, 5 cleaners and 2 receptionists/schedulers. I continued doing their advertising and marketing, even designing their company logo and letterhead as well as working side by side with tech-support to design their website. I was in charge of billing, processing accounts receivable and payable, collections, deposits and payroll. I approved all vacation requests, prepared the weekly schedules and ordered all office and cleaning supplies. I created the company’s first employee manual which included training and development, benefits packages, expected work ethics, vacation and sick day guidelines as well as our company mission statement. I was also responsible for training all new employees, both cleaning and front desk staff.


Everett MRI & Diagnostic Center- Assistant Manager/Marketing Director 06/01-05/06 
Duties: I managed the medical supply inventory, insurance records, medical records and company files using an online tracking system. I posted patient test results in our online database for physician and patient retrieval. I researched aging reports including reimbursements which were 90 days in arrears status, contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. I also supervised and trained our admitting, billing and collection staff of 14+ employees. I excelled within a deadline-intensive environment, ensuring accurate and on-time completion of all projects, assisted in all areas of administration work including data entry, receptionist duties, file organization, research and development. I provided support towards our CEO and marketing team in managing operation workflow as well as performing accounts receivable and payable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.


Verizon Wireless- Sales Support/Customer Service & Marketing Response 01/00-06/01 
Duties: Upon being hired I was trained in sales support, taking calls from independent agents and running credit for customers applying for service, assisting them with activations, doing price plan analysis, equipment upgrades and account changes. I was later given the opportunity to be cross-trained in customer service where I took calls directly from customers and assisting them with plan changes, equipment ordering, programming and troubleshooting any equipment or service issues. Six months later I was promoted to MRT (marketing response team). In this position I took calls directly from local businesses and their employees whom had received promotional letters from our company offering to upgrade their equipment from analog to digital and/or switching from a business plan to an individual price plan. When they called I sold them on theses offers by explaining the benefits of digital cellular and all the money they would save in the long run by switching their equipment and price plan now. I consistently persuaded at least 8 of every 10 people I contacted to accept our offer. Since I was trained in 3 different departments I was placed in all 3 call cues allowing a constant flow of incoming calls, taking an average of 150-220 calls per day depending on which cue I was getting most of my calls from as well as the nature/duration of the call.

Nordstrom-Cashier/Sales 07/98-01/00 
Duties: I was hired on as a cashier, however I also worked the sales floor, took inventory, did mark downs for upcoming sales, and helped set up displays. I prepared the tickets for all the shoe repairs, boxed and ticketed all returns to be sent to the Rack, and prepared any inventory to be shipped to one of our other stores. Prior to our half-yearly and anniversary sales I helped pull and mark down hundreds of items in preparation. I was usually the closing cashier in my department so I was in charge of closing down the 4 registers, counting the money and processing the daily issues. Nordstrom prides themselves on their customer service and I made every effort to provide superior customer service to every single customer I came in contact with, I frequently went above and beyond for our customers wanting to assure that every customer left satisfied.


References: Available Upon Request


















































  • ID#: 111814
  • Location: Arlington, WA , 98223

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