Table Games Floor Supervisor

Company Standards
At Angel of the Winds, the World?s Friendliest, Casino and Hotel we require all employees to provide exceptional guest service with a positive and out-going attitude. We represent our company and values by being professional and courteous to both our guests and our team members.
Responsibilities
+ Greets and interacts with guests in a friendly, professional, and attentive manner.
+ Supervises assigned table games and dealers on shift.
+ Responsible for dealer procedures, errors and fills during assigned shift.
+ Responsible for tracking players and game protection.
+ Corrects errors made by dealers on gaming tables.
+ Coaches and counsels team when needed
+ Resolves guest complaints/disputes.
+ Evaluates job performances of dealers.
+ Maintains a current and working knowledge of each Table Game in order to ensure quality guest service.
+ Ensures all promotions are implemented in accordance with gaming regulations and procedures.
+ Correctly completes all required paperwork per company procedure.
+ Ensures compliance with Tribal, State, Federal, and NIGC regulations.
+ Works days, nights, weekends, special events, overtime and holidays as needed.
+ Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
+ Hours are determined by 24-hour schedule and subject to change.
+ Other duties as assigned.
Requirements
Qualifications
+ Exceptional guest service and communication skills required.
+ High school diploma or general education degree (GED).
+ Associate?s degree (A.A.) or equivalent from two-year college or technical school and one year of casino supervisory experience; or equivalent combination of education and experience.
Certificates, Licenses, Regulations
+ Must be able to obtain and maintain a Class III/A gaming license from the Stillaguamish Tribal Gaming Agency and the State of Washington.
+ Washington State Driver?s License or ID card.
Physical Demands and Work Environment
Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement with the ability to stand and/or walk for an entire shift. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. 82734c1702704e29815a15ebeabc7d70

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